Original publisher: [Washington, D.C.] : U.S. General Accounting Office, [2002] OCLC Number: (OCoLC)52945537 Subject: Tax refunds — United States. Excerpt: … although comparisons cannot be made between 2001 and 2002, IRS officials believe that the measures provide important information to assess current year performance. IRS’s ability to process returns and refunds in 2002 without any major IRS Faced Several disruptions was enhanced by extensive early preparation and Challenges in Processing coordination. That preparation and coordination helped IRS meet the Returns in the 2002 Filing following significant challenges that were unique to the 2002 filing season: Season and Took Steps to Meet Those Challenges • Passage of the Economic Growth and Tax Relief Reconciliation Act of 2001, specifically the provisions relating to advance tax refunds and rate reduction credits. The September 11, 2001, attacks, which led to actions by IRS to provide • tax relief to affected taxpayers, and the subsequent anthrax attacks perpetrated through the mail, which led to significant security enhancements. IRS’s shifting of computer files in conjunction with its reorganization. • Details about these challenges can be found in appendix II. Preparation and coordination helped ensure smooth processing during the Preparation and Coordination 2002 filing season. IRS begins extensive preparation well in advance of Helped IRS Meet Challenges each filing season to help ensure smooth processing. Figure 2 reflects some of IRS’s key activities and associated deadlines in preparation for each filing season. It also reflects the challenges that IRS faced in planning and delivering the 2002 filing season and IRS’s responses to those challenges. Page 10 GAO-03-314 2002 Tax Filing Season
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